Your next hire should be a workflow, not a person.
I design simple AI-powered workflows that take repetitive work off your plate so your team can focus on revenue.
20 minutes on Zoom. We find 1 or 2 workflows that could replace hours of manual work every week.
Most "staff problems" are actually workflow problems.
When something breaks, most owners think: "we need to hire someone." The problem isn't the person. It's the process living in their head.
Think in job titles
- "We need a receptionist to answer calls and book jobs."
- "We need someone to follow up on quotes."
- "We need someone to chase invoices."
- "We need someone to onboard new clients."
Result: more payroll, more chaos, more things slipping through the cracks whenever someone gets busy or quits.
Think in workflows
- Missed call → call answered → caller qualified → job booked
- Quote sent → follow-up sequence → clear yes / no
- Invoice sent → automatic reminders → paid or escalated
- New client → info collected → welcome sent → kickoff booked
Result: once the workflow is defined, software and AI can run most of it. Humans only step in where judgment is actually required.
A workflow is just the same steps, in the same order, every time. I help you design those steps, then automate as much as possible.
Why workflows beat hiring (most of the time)
Why this approach works for small businesses.
Cheaper per task
One good workflow can replace dozens of hours of low-value work every month.
More consistent
Workflows don't forget, get tired, or drop the ball. They just run.
Humans do the real work
Your people handle judgment, relationships, and edge cases. Software handles the repetition.
The honest part
Workflows only help if you actually use them. I keep things simple: one main workflow, one place to see what's happening, and a short training so your team is comfortable on day one.
Workflows I build for small businesses
Example patterns for 2-20 employee service businesses. Typical projects fall in the $3,000-$10,000 range.
Electrician
Call → booked job
- → Caller phones your business.
- → Workflow captures the call, asks a few key questions (problem, address, urgency), and offers time windows.
- → Job lands in your calendar or job system with all the details.
- → Customer gets confirmation and reminders.
Outcome: Acts like a 24/7 dispatcher without adding a full-time receptionist.
IT / Security installer
Lead → quote → follow-up
- → Lead comes in from the website, phone, or referral.
- → Workflow collects details (locations, number of cameras, rough budget).
- → You or your team generate the quote once with that info.
- → System sends the quote and runs a follow-up sequence over SMS / email until they say yes or no.
Outcome: No more "I meant to follow up with them." The system remembers for you.
Med spa / small doctor's office
Inquiry → consult → show-up
- → New inquiry gets an instant text and a booking link.
- → Reminders go out before the visit with any prep instructions.
- → No-shows automatically get a "Want to reschedule?" message.
Outcome: Higher show-up rates and fewer front-desk headaches.
Any service business
Invoices & payment chasing
- → When you send an invoice, the workflow sends branded reminders before and after the due date.
- → Clear rules for late fees and escalation so you don't have to think about it.
Outcome: Better cash flow, fewer awkward "just circling back on this invoice..." emails.
How we work together
Simple process, start to finish.
Workflow Audit
20 to 60 minutes. We map your 1-2 most painful processes and estimate how much time and money you're losing today.
Design & Build
I turn those into clear workflows and implement the automation using AI and the tools you already use where possible.
Launch & Train
We test it together, fix any rough edges, and I train you / your team so it actually gets used.
About
Who's behind this
I'm Rodney. For the past year I've been building AI agents and workflow automations for service business operators, IT consultancies, and for my own businesses.
I also built VoiceCloser, an AI phone agent used in service businesses to answer calls and revive old leads 24/7.
I don't sell AI hype. I build boring, reliable workflows that quietly remove work from your week.
Ready to replace busywork with workflows?
Book a workflow auditNo pressure, no jargon. We'll find at least one workflow that could save you time, or I'll tell you straight if you're already dialed in.